Support

How does Pill Counter work?

Pill Counter uses on-device AI (a custom-trained YOLOv11 model running on Apple's Core ML) to detect and count pills on a tray. Point your camera at the pills and choose Live Count (real-time detection as you move the camera) or Capture & Count (several frames merged into one count). You then review and correct the count before saving it.

Is my data private?

Pill detection runs on your device. The app does not upload photos, detection results, or counts, and has no account, analytics, or ads. Sessions are stored locally on your iPhone. A count summary only leaves your device if you share it yourself. See our Privacy Policy for full details.

What are the counting limits?

Free: Up to 50 pills per tray, 1 tray per session, 3 saved sessions.
Premium: Up to 500 pills per tray, unlimited trays, batch counting with running totals, export, and full session history.

Premium is offered as a weekly subscription with a 3-day free trial, or an annual subscription. Prices are shown in the app in your local currency.

The camera shows a black screen or won't open.

Pill Counter needs camera access to count. Go to iPhone Settings → Pill Counter → Camera and turn it on, then reopen the app.

How do I get a better count?

Place pills on a clean, flat tray with good lighting. Spread pills so they don't overlap. Hold your phone directly overhead. Use "Capture & Count" when you want to take your time — it merges several frames into one count. Very large or heavily overlapping piles are harder to detect; split them across trays.

The count doesn't look right. What can I do?

After counting, use the review screen to make corrections. Tap on a missed pill to add it, or tap a false detection to remove it. Pills highlighted in orange are uncertain — double-check those first.

Why can't I add another tray or save more sessions?

The free version allows 1 tray per session, up to 50 pills per tray, and 3 saved sessions. Multi-tray batch counting, export, and full history are part of Premium.

How do I restore my subscription on a new device?

Open the app, go to Settings, and tap "Restore Purchases" (also available on the subscription screen). Make sure you are signed in with the same Apple ID you subscribed with.

How do I cancel my subscription?

Go to Settings on your iPhone → tap your name → Subscriptions → Pill Counter → Cancel. Cancellation takes effect at the end of the current billing period. See Apple's guide: View, change, or cancel your subscriptions.

Is Pill Counter a medical device?

No. Pill Counter is a counting assistance tool. It is not a medical device and is not a substitute for professional judgment or established pharmacy counting procedures. Always check the count yourself before relying on it.