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Get help with Pill Counter

Email us: info@appharbour.com

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Frequently Asked Questions

How does Pill Counter work?

Pill Counter uses on-device AI (a custom-trained YOLOv11 model running on Apple's Core ML) to detect and count pills on a tray. Simply point your camera at the pills and the app will detect and count them in real time or via a captured image.

Is my data private?

Yes. All image processing happens entirely on your device. No photos, detection results, or counting data are ever sent to our servers or any third party. See our Privacy Policy for full details.

What are the counting limits?

Free: Up to 50 pills per tray, 1 tray per session, 3 saved sessions.
Premium: Up to 500 pills per tray, unlimited trays, batch counting with running totals, export, and full session history.

How do I get the most accurate count?

Place pills on a clean, flat tray with good lighting. Spread pills so they don't overlap. Hold your phone directly overhead. Use "Capture & Count" mode for the highest accuracy — it merges multiple frames for better results.

The count doesn't look right. What can I do?

After counting, use the review screen to make corrections. Tap on a missed pill to add it, or tap a false detection to remove it. Pills highlighted in orange are uncertain — double-check those first.

How do I restore my subscription on a new device?

Open the app, go to Settings, and tap "Restore Purchases." Your subscription is linked to your Apple ID and will be restored automatically.

How do I cancel my subscription?

Go to Settings on your iPhone → tap your name → Subscriptions → Pill Counter → Cancel. Cancellation takes effect at the end of the current billing period. You can also manage subscriptions through the App Store.

Is Pill Counter a medical device?

No. Pill Counter is a counting assistance tool. It is not a medical device and is not a substitute for professional judgment or established pharmacy counting procedures. Always visually verify the count.


Still need help?

If you have a question not covered above, please email us at info@appharbour.com with a description of your issue. Screenshots are always helpful.