Support

Need help with HEIC Converter? Email info@appharbour.com and we will get back to you.

Troubleshooting

The convert button is greyed out.

Select at least one photo first. Tap "Select Photos" on the home screen.

PNG or PDF is locked.

PNG and PDF output and unlimited batch size are part of the one-time Lifetime Unlock. JPG conversion of up to 10 images at a time, with EXIF and GPS stripping, is free.

It asks me to unlock even though I chose JPG.

The free tier converts up to 10 images at once. Select 10 or fewer, or use the Lifetime Unlock for unlimited batches.

"One of the images could not be read."

An image could not be loaded from your library, for example a photo that is still downloading from iCloud Photos. Open it in the Photos app so it downloads fully, then select it again.

The EXIF and GPS switch is greyed out.

PDF pages are rendered from pixels, so metadata is never carried into a PDF and the switch does not apply.

How do I restore my purchase?

Open the unlock screen (Settings, then Unlock Lifetime Access, or tap any lock) and tap "Restore Purchase". Your Lifetime Unlock restores on any device signed in to the same Apple ID.

Where do my converted files go?

After converting, tap "Save or Share" to send them to Files, Photos, AirDrop, or any app via the share sheet. Saving to Photos asks for add-only photo permission the first time.

Do you upload my photos?

No. Everything happens on your device. The app never uploads your photos or converted files; they only go where you share them.

Purchase and refunds

The Lifetime Unlock is a one-time purchase processed by Apple. There is no subscription and no auto-renewal, so there is nothing to cancel. Refunds are handled by Apple; request one at reportaproblem.apple.com. For help with App Store purchases and subscriptions in general, see Apple's guide to managing subscriptions.

Contact

Email: info@appharbour.com
Publisher: App Harbour ApS