Help, troubleshooting, and subscription answers for Hypermobility & hEDS Exercises.
The fastest way to reach a human is email. We usually reply within two business days.
Each morning, open the app and rate energy, joint comfort, and sleep on a 1 to 5 scale. If you are in a flare, flag it. The app returns a readiness score and a band: ready, modify, or recovery.
The score weights joint comfort above energy and sleep. It is capped during a flare and for a couple of days after one, and three consecutive low days trigger a suggested recovery day. The score is guidance only: always listen to your body and your clinicians.
With Premium, pick a goal (5K, 10K, or half marathon) to generate a week-by-week plan with cadence targets. The conservative 20-week half is the gentlest option. Strength work runs in Foundation, Build, and Maintain phases with isometric and eccentric exercises and demo videos.
The first time you open the coach, the app asks whether it may send your messages and training context to the AI model (Claude, by Anthropic) through our server. If you decline, the coach answers with built-in on-device guidance instead. You can change this at any time in Settings.
Cadence uses your iPhone motion sensors. Make sure the app has Motion & Fitness access in Settings > Privacy & Security > Motion & Fitness. Carry or strap the phone to your body for accurate step detection.
Distance uses GPS while a run is active. Allow location access in Settings > Privacy & Security > Location Services > FlexAthlete, and give GPS a moment to acquire a signal outdoors before starting.
Check that your phone is not on silent and the volume is up. The metronome plays a short system tick on each beat at your target cadence.
Check that you have allowed the AI coach in Settings and that you are online. Without a connection, or if the coach is turned off, the app falls back to built-in on-device replies.
Demo videos stream from YouTube and need an internet connection. Everything else works offline.
Enable notifications in Settings > Notifications > FlexAthlete (the name shown on your Home Screen). The reminder is scheduled locally for the morning.
The app offers a weekly subscription with a 3-day free trial, and an annual subscription. Payment is charged to your Apple ID at confirmation of purchase. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Premium unlocks the AI coach, training plans with cadence targets, and flare pattern insights. You can manage or cancel anytime.
Manage or cancel: support.apple.com/en-us/HT202039
Restore purchases: open the app, go to Settings, and tap Restore Purchases.
This app is a training and wellness tool, not a medical device. It does not diagnose, treat, or prevent any condition. Always follow the guidance of your own clinicians, especially when training with Ehlers-Danlos syndrome or hypermobility.