Support

Questions, feedback or trouble with Tinnitus Masker: Relief Sounds? Email info@appharbour.com and we will get back to you.

Tinnitus Masker provides relief sounds and education, not medical treatment, diagnosis or a cure. If your tinnitus is sudden, one-sided, pulsing, or comes with hearing loss, dizziness or pain, please see an audiologist or doctor. Sudden or one-sided tinnitus can need prompt medical attention.

Getting started

Open the Match tab, tap Play tone, and move the sweep slider until the tone matches the pitch of your tinnitus. Fine-tune it by single hertz, then tap Pin as my tinnitus pitch. On the Sounds tab you can play soundscapes, turn on notched noise at your matched pitch (Premium), set a master volume and start a sleep timer. Keep the volume comfortable and low.

Troubleshooting

No sound? Check your device is not muted or in silent mode, raise the master volume on the Sounds tab, and make sure another app is not holding audio. The app plays through your selected output, including Bluetooth, hearing aids and AirPlay.

Sound stopped when I unplugged headphones? This is deliberate, so audio is not suddenly sent to the speaker. Start a soundscape again to resume.

Playback in the background? Sound keeps playing when the screen locks. Use the sleep timer to fade it out automatically.

Restore a purchase? Tap any locked feature (or Upgrade to Premium in Settings) to open the Premium screen, then tap Restore Purchases while signed in with the same Apple ID you used to buy.

A sound or lesson shows a lock? The free version includes the frequency matcher, rain, ocean and white noise, the sleep timer and the first lesson. Everything else is part of Premium.

Lesson sources won't open? Source links open in your browser and need an internet connection. The sounds themselves work offline.

Subscriptions and lifetime

The free tier includes the frequency matcher, three soundscapes, the sleep timer and the first lesson. Premium unlocks notched noise, the full 15-sound mixer, the complete course and the relief log with trends, as a one-time lifetime purchase or a subscription (weekly with a 3-day free trial, or annual). Prices for your country are shown in the app before you buy. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel subscriptions any time in your Apple ID subscription settings. The lifetime purchase never renews.

Languages

The app is available in English and German. The course lessons are currently in English.

Privacy

The app collects no data. Everything, including your matched pitch and relief log, stays on your device. See our Privacy Policy.