Support

Common questions

My paywall shows no prices

This usually means the App Store could not be reached. Check your connection, then close and reopen the app. Purchases are handled entirely by Apple.

How do I restore my subscription on a new phone?

Install the app and sign in to the App Store with the same Apple ID. In the app, open Settings, tap Upgrade to Premium to open the plans screen, then tap Restore Purchases. Restoring brings back your subscription, not your client records (see below).

How do I move my client records to a new device?

Records are stored only on your device, so restore your new phone from an iCloud or computer backup of the old one and the app's data comes across with it. Setting up a new phone as new (without a backup) does not transfer records.

I hit the free limit

The free version includes 1 client and 3 full sessions with every feature. Adding another client or session opens the plans screen; Premium (weekly with a 3-day free trial, or annual) removes the limits.

My practice name is missing from exported PDFs

Enter it in the app's Settings under Practice. It is added to every PDF you export after that, for a single session or a client's full history.

Face ID lock is not working

Turn on the lock in the app's Settings. If Face ID never appears, check iOS Settings > Face ID & Passcode and make sure the app is allowed to use Face ID. Authentication is handled by iOS; you can also use your device passcode.

How do I cancel?

Apple manages subscriptions: open iOS Settings, tap your name, then Subscriptions, or follow Apple's guide. Cancel at least 24 hours before renewal to avoid the next charge.

How do I delete all data?

Swipe a session in a client's history to delete it, or swipe a client row in the client list to delete the client. Deleting the app removes all locally stored records at once. We cannot recover deleted records.

Something else?