Support
We are happy to help. Email info@appharbour.com and we will get back to you.
Common questions
How do I restore my purchase?
Open the app, go to Settings, and tap "Restore Purchases" (it is also on the plans screen). Make sure you are signed in with the Apple ID you used to buy. This restores subscriptions and the lifetime purchase on a new or reset device.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple. Open the iOS Settings app, tap your name, tap Subscriptions, then choose Puppy Training. You can also use Apple's guide.
What is free?
Week 1 of the program, the clicker and the potty log are free forever. Weeks 2 to 8 and the other tools unlock with any premium purchase.
I am not getting the daily reminder
Turn the reminder on in the app's Settings and allow notifications when iOS asks. If you declined earlier, open the iOS Settings app, tap Notifications, choose Puppy Training and turn on Allow Notifications. Focus modes can also hold reminders back.
My progress and logs are gone
Your puppy's profile, logs and progress are stored only on this device. There is no account or cloud sync, so they do not move to another device, and deleting the app deletes them. A device backup (iCloud or computer) restored to a new phone brings them back.
The whistle or clicker is silent
Turn up the media volume and make sure no Bluetooth speaker or headphones are taking the sound. The whistle plays a real tone at the frequency you choose; very high frequencies can be hard for people to hear.
Subscription information
The app offers a weekly subscription with a 3-day free trial, an annual subscription, and a one-time lifetime purchase. Payment is charged to your Apple ID at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the period. Manage or cancel anytime in your Apple ID settings (how to). The lifetime purchase is a one-time payment and does not renew. Prices are shown in the app in your local currency.
Contact
Email: info@appharbour.com
Company: App Harbour ApS