Help & Support

A: Eligible new subscribers to the Weekly plan get a 3-day free trial with full Pro access (unlimited pages, no watermark). Unless you cancel at least 24 hours before the trial ends, it converts to a paid weekly subscription billed to your Apple ID. If you cancel, you keep the free tier (exports of up to 3 pages, with a watermark). The Annual plan has no free trial.

A: Your documents are stored locally in the app on your device. The app has no account and does not upload your photos or PDFs to us. Files only leave the app when you save them to Files or share them, and app data may be included in your device backups (for example iCloud Backup) if you have backups turned on.

A: Yes. You don't need an internet connection to scan, edit, or create PDFs. Purchasing or restoring a subscription needs a connection to the App Store.

A: Open iPhone Settings → [Your Name] → Subscriptions → Photos to PDF → Cancel Subscription. Pro subscribers can also tap "Manage Subscription" in the app's Settings tab. See Apple's guide to managing subscriptions.

A: No. Your documents remain in the app on your device. After your subscription ends, new exports follow the free tier rules (up to 3 pages per PDF, with a watermark).

A: Yes. Sign in with the same Apple ID, open the app's Settings tab and tap "Restore Purchases". Restoring brings back Pro access, not documents; documents are stored on the original device only.

A: Refunds are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support directly.

A: The app exports standard PDF files that can be opened on any device with a PDF reader. You can add images from your photo library (such as JPEG, PNG and HEIC photos) or scan pages with the camera.

A: Free tier: 3 pages per PDF with watermark. Pro subscription: Unlimited pages, no watermark!

A: Yes, the app runs on iPhone and iPad.

A: Uninstalling the app permanently removes all documents stored locally on your device. Make sure to export important PDFs to the Files app or another location before uninstalling. Your subscription status is tied to your Apple ID and will remain active even after uninstalling.

Solution: Go to iPhone Settings → Privacy & Security → Camera → Enable for Photos to PDF. If already enabled, try restarting the app.

Solution:

1. Force close the app (swipe up from app switcher)
2. Restart your iPhone
3. Check for app updates in the App Store
4. If the issue persists, contact support with details

Solution:

• Make sure you have at least 1 page captured
• Check if you have storage space on your device
• On the free tier, PDFs longer than 3 pages can't be exported in full; export the first 3 pages or upgrade to Pro
• Try a shorter filename (avoid special characters)
• Restart the app and try again

Solution:

1. Check your internet connection
2. In the app, open the Settings tab and tap "Restore Purchases"
3. Sign out and back into your Apple ID
4. Contact support if issue continues

Solution: Go to iPhone Settings → Privacy & Security → Photos → Photos to PDF and allow access, then try again.

Solution:

• Hold your phone steady when capturing
• Ensure good lighting
• Clean your camera lens
• Choose "High" quality in Settings

• Use good lighting or enable flash
• Hold your phone parallel to the document
• Avoid shadows on the document
• Use "Document" filter for text-heavy pages

• Choose "High" quality for important documents
• Use "Small" for quick sharing
• Select "B&W" filter to reduce file size
• "Document" filter enhances text readability

• Use descriptive filenames
• Export immediately after scanning
• Save important PDFs to Files app
• Delete old documents to free up space