Help & Support

A: New subscribers to the Weekly plan get a 3-day free trial. During the trial, you have full access to all Pro features including unlimited pages and no watermarks. After 3 days, you can choose to subscribe or continue with the free tier (limited to 3 pages per PDF with watermark).

A: All your documents are stored locally on your iPhone. We never upload anything to our servers. Your documents are 100% private and stay on your device.

A: Yes! Photos to PDF works completely offline. You don't need an internet connection to scan, edit, or create PDFs.

A: Open iPhone Settings → [Your Name] → Subscriptions → Photos to PDF → Cancel Subscription. You can also manage subscriptions directly from the app's Settings tab.

A: No! All your documents remain on your device. You can still view and access them. However, you'll be limited to the free tier restrictions (3 pages per PDF with watermark).

A: Yes! Go to Settings → Subscription → Restore Purchases. Your subscription will be restored using your Apple ID.

A: Refunds are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support directly.

A: The app exports standard PDF files that can be opened on any device with a PDF reader. You can import photos in JPEG, PNG, and HEIC formats.

A: Free tier: 3 pages per PDF with watermark. Pro subscription: Unlimited pages, no watermark!

A: Yes! Photos to PDF has a responsive design that adapts beautifully to iPad screens with optimized layouts.

A: Uninstalling the app permanently removes all documents stored locally on your device. Make sure to export important PDFs to the Files app or another location before uninstalling. Your subscription status is tied to your Apple ID and will remain active even after uninstalling.

Solution: Go to iPhone Settings → Privacy & Security → Camera → Enable for Photos to PDF. If already enabled, try restarting the app.

Solution:

1. Force close the app (swipe up from app switcher)
2. Restart your iPhone
3. Check for app updates in the App Store
4. If the issue persists, contact support with details

Solution:

• Make sure you have at least 1 page captured
• Check if you have storage space on your device
• Try a shorter filename (avoid special characters)
• Restart the app and try again

Solution:

1. Check your internet connection
2. Go to Settings → Restore Purchases
3. Sign out and back into your Apple ID
4. Contact support if issue continues

Solution:

• Hold your phone steady when capturing
• Ensure good lighting
• Clean your camera lens
• Use "High" compression in Settings for better quality

• Use good lighting or enable flash
• Hold your phone parallel to the document
• Avoid shadows on the document
• Use "Document" filter for text-heavy pages

• Choose "High" compression for important documents
• Use "Small" for quick sharing
• Select "B&W" filter to reduce file size
• "Document" filter enhances text readability

• Use descriptive filenames
• Export immediately after scanning
• Save important PDFs to Files app
• Delete old documents to free up space