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Support

Need a hand with Noise Log? Most questions are answered below. If not, email us and we will help.

Contact: info@appharbour.com

Getting started

How do I log an incident?

On the Diary tab, tap Log incident now. Noise Log records the time, starts a duration timer and, if you allow microphone access, estimates the sound level. Choose a category, tag how it affected you, add notes, then Save. You can also add a past incident with Add a past incident.

Do I have to allow the microphone?

No. The microphone is only used to estimate the sound level while the logging screen is open, and to record an optional audio clip, always with a visible recording indicator. If you decline, you can still log incidents and write notes; you just will not see a level. To change your choice later, open the iPhone Settings app, then Noise Log, and turn Microphone on or off.

Why does the level look different from another meter?

The phone microphone is not calibrated, so the reading is an approximate estimate. Phones, cases and positions all change the number. Use it to show when noise was louder or quieter, not as an official measurement.

What are quiet hours?

Quiet hours default to 22:00 to 07:00. Any incident overlapping that window is flagged as a night-time disturbance. Change the window in Settings, under Quiet hours and country.

Exports and letters

How do I create the PDF report?

Go to the Export tab and tap Create report. The PDF includes an incident table with approximate sound levels, summary statistics, charts and an integrity page. The free tier produces one watermarked sample; Premium produces unlimited clean reports.

How do the complaint letters work?

On the Export tab, tap Write a letter, choose your recipient (landlord, council or building manager) and your country. Noise Log drafts an editable letter template from your log that you review before sending. It is a document generator, not legal advice.

Where can I add my name and address?

In Settings, under Your details. These are used to fill in your report and letters and are stored only on your device.

Purchases

What is free, and what does Premium include?

Free: the unlimited incident diary with the live meter, the calendar, photo attachments, up to 3 audio clips of 30 seconds each and one watermarked sample PDF. Premium adds unlimited PDF reports, complaint letter templates, unlimited audio and video attachments, pattern analytics, CSV export and the escalation action tracker. It is available as a one-time lifetime unlock, or a weekly subscription with a 3-day free trial, or an annual subscription.

How do I restore a purchase?

In the app, open Settings, tap the Premium card to open the upgrade screen, then tap Restore Purchases. Use the same Apple ID you bought with.

How do I manage or cancel a subscription?

Manage or cancel any time in your Apple ID settings: support.apple.com/en-us/HT202039.

Privacy

Noise Log stores your log on your device. There is no account, no backend and no analytics. See our Privacy Policy.