Support

MultiDocX — PDF & Office document translation

Need help?
Email us at info@appharbour.com — we read every message and usually reply within a working day. Include your account email and (if relevant) the file you were translating when the issue happened.

Quick start

  1. Sign in with the email you used to subscribe.
  2. Upload your document. PDF, DOCX, XLSX, PPTX up to the size limit shown on the upload page.
  3. Pick source and target languages. If you don't know the source language, choose Auto-detect.
  4. Translate. Most documents finish in under a minute; very large files (50+ pages) can take a few minutes.
  5. Download the result. The original layout is preserved as faithfully as possible. We keep the file in your account so you can re-download it.

FAQ

Which file types are supported?

PDF, Microsoft Word (DOCX), Microsoft Excel (XLSX), and Microsoft PowerPoint (PPTX). Legacy formats (DOC, XLS, PPT) are not supported — open them in Office and Save As the modern format first.

Which languages can I translate between?

30+ languages including all major European and many Asian languages. The full list is shown in the language picker. Quality varies by language pair — Western European pairs are the strongest.

Why does my translated PDF look slightly different?

Translated text is rarely the same length as the original (German is often longer, Chinese is often shorter). MultiDocX tries to keep the layout, but if a translation runs longer than the original, lines may wrap differently or shift down. Tables and images are kept in place.

My translation is wrong / clunky

Machine translation is best for general prose, less reliable for technical, legal, or marketing copy. Always review the output before relying on it. If you find a consistently wrong term, let us know — we can sometimes adjust per-customer glossaries.

How large a file can I translate?

The upload page shows the current limit, which depends on your plan. For very large documents, split them into chapters and translate each one separately.

What happens to my files after translation?

Original uploads are deleted from our processing servers within minutes of the translation completing. Translated copies stay in your account so you can re-download them; you can delete them at any time. We never use your documents for model training. See the Privacy Policy for full details.

How do I cancel my subscription?

From within the app, go to Account → Subscription → Cancel. If you subscribed via the iOS app, manage it instead at Settings → Apple ID → Subscriptions, or use Apple's direct link: support.apple.com/HT202039.

I want a refund

For App Store purchases, use Apple's refund portal: reportaproblem.apple.com. For other payment methods, email us at info@appharbour.com within 14 days of purchase.

Account / billing problems

Email info@appharbour.com with your account email. We usually reply within a working day.

Service status

If translations are failing or slow, it may be a service-wide issue rather than your file. Email us and we'll let you know.

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