Support

PDF Translator: MultiDocX

Need help?
Email us at info@appharbour.com. We read every message. Please include your device model, iOS version, app version (shown in the app's Settings), and the file type and language pair you were translating when the issue happened.

Quick start

Open the app. No account or sign in is needed.
Pick your document. PDF, Word (DOCX, DOC), PowerPoint (PPTX, PPT), or Excel (XLSX, XLS), from Files or shared from another app.
Choose the languages. Pick the target language. If you don't know the source language, leave it on auto-detect.
Translate. Your file is translated on our cloud backend, so you need an internet connection. Large documents are processed in chunks and can take a few extra minutes.
Open and share the result. Preview it in the app, then share or save it. Your recent translations are kept in the History tab on your device.

Troubleshooting

The first translation takes a while to start

Our translation server sleeps when it hasn't been used for a while and can take up to a minute to wake up. Keep the app open; later translations in the same session start faster.

Translation failed or stopped

Check that you have a stable internet connection (Wi-Fi or mobile data) and try again.
Make sure the file opens normally on your device and isn't password protected.
For a very large file, try splitting it into smaller parts.
If it keeps failing, email us with the file type, the number of pages, and the language pair.

Why does my translated file look slightly different?

Translated text is rarely the same length as the original (German often runs longer, Chinese shorter). MultiDocX keeps the layout, but lines may wrap differently or shift down. Tables and images stay in place.

The translation is wrong or clunky

MultiDocX uses machine translation (Google Cloud Translation). It works best for general text and is less reliable for technical, legal, or marketing copy. Always review the output before relying on it.

Only part of my document was translated

On the free tier, a document longer than your remaining free pages is translated as a preview up to the pages you have left. Buy a page pack or subscribe to MultiDocX Plus to translate the rest.

I can't find an earlier translation

Translations are stored on your device only, in the History tab, which keeps your most recent translations. Deleting the app removes them. The server copy is deleted automatically after 7 days, so save or share any file you want to keep.

Pages, purchases, and subscriptions

How do pages work?

Your first 3 pages are free. Page packs (3, 10, 50, 100, or 500 pages) are a one-time purchase and never expire. MultiDocX Plus (Plus Lite, Plus Standard, Plus Premium) is a monthly subscription that gives you a page allowance each month (50, 100, or 500 pages). Subscription pages are used first, then pack pages.

Restore purchases

Open the app's Settings (gear icon) and tap Restore Purchases, signed in with the same Apple ID you used to buy. This restores an active MultiDocX Plus subscription. Your page balance is stored securely on your device and normally survives reinstalling the app on the same device. If your page balance looks wrong, email us.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad go to Settings → [your name] → Subscriptions, choose MultiDocX, and cancel at least 24 hours before the current period ends. Apple's guide: support.apple.com/HT202039. Deleting the app does not cancel a subscription.

I want a refund

All purchases are made through the App Store, so refunds are handled by Apple at reportaproblem.apple.com.

Contact

App Harbour ApS, info@appharbour.com