Privacy Policy

Last updated: 6 November 2026

        Short version: PDF Translator: MultiDocX sends the
        document you choose to our translation backend on Google Cloud, where it
        is translated with Google Cloud Translation. Server copies are deleted
        automatically after 7 days. There is no account, no advertising, and no
        analytics SDK in the app.
    

What the app does

PDF Translator: MultiDocX translates PDF, Word (DOCX, DOC), Excel (XLSX, XLS), and PowerPoint (PPTX, PPT) files while preserving their layout. Translation does not happen on your device: the file is uploaded to our backend, translated there, and the translated copy is downloaded back to the app. An internet connection is required.

What is sent to our backend

The document you upload, and the source and target languages you pick.
A random session identifier generated by the app on first launch. It is not linked to your name, email, Apple ID, or any device advertising identifier.
Your available page count, so the server translates no more pages than you have available, and the platform ("ios").
Technical connection data such as your IP address, which our hosting provider receives as part of any internet request.

Who processes your documents

Our backend runs on Google Cloud (Google Cloud Run, with files stored temporarily in Google Cloud Storage). The text of your document is translated by Google Cloud Translation. For scanned or image-based PDFs, the page images may be read with Google's text-recognition services (Google Cloud Document AI or Cloud Vision) so the text can be translated. Google processes this data as our service provider under the Google Cloud Data Processing Addendum. Our server may also send error reports to an error-monitoring service (Sentry) to help us fix failures; these are technical diagnostics, not your documents.

We do not sell your data, share it with advertisers, or use your documents for any purpose other than translating them for you. We do not use your documents to train machine-learning models.

What we keep, and for how long

On our servers: the uploaded file and the translated copy are kept only so the app can download the result, and are deleted automatically 7 days after the translation finishes. A record of each translation job (session identifier, file name, page count, languages, status, and timestamps) is kept to run the service, enforce page limits, and investigate errors.
On your device: your translation history (your most recent translations) and the translated files are stored in the app's Documents folder on your iPhone or iPad. They are included in your normal device backups. You can delete history entries in the app; deleting the app removes them.
Page balance: your free pages, purchased pages, and subscription allowance are stored in your device's Keychain, so they are kept if you reinstall the app on the same device.

Purchases

Page packs and MultiDocX Plus subscriptions are sold through Apple's App Store. Apple handles all payment details; we never see your card details or Apple ID. The app checks your purchases with Apple's StoreKit on your device.

Permissions

The app does not request access to your camera, photos, location, contacts, or microphone. It only opens the files you choose to pick or share into it. If you tap Contact Support, your device's mail app opens and you decide what to send.

No account, no tracking

The app does not require an account and does not ask for your name or email. It contains no advertising and no third-party analytics or tracking SDKs. If you ask for an App Store rating, that prompt is shown by Apple.

Your rights (GDPR & equivalents)

Because there is no account, we cannot link server records to you by name. You can delete your on-device history at any time, and server copies of your files are deleted automatically after 7 days. If you have a question about your data or want a server record removed sooner, email info@appharbour.com and we will respond within 30 days.

Children

The app is not directed at children under 13 and we do not knowingly collect data from children. If you believe a child has provided us with information, contact us and we will delete it.

Changes to this policy

If this policy changes, we'll update the "Last updated" date at the top and post the new version at this URL.

Contact

App Harbour ApS, info@appharbour.com