Support

Email info@appharbour.com and we will get back to you as quickly as we can. Including your iOS version, the document type (license barcode or passport / ID card) and a short description of what happened helps us help you faster.

The license barcode won't scan.

• Make sure the scanner is set to "License barcode".
• Scan the PDF417 barcode on the BACK of the license (the wide, rectangular barcode), not the front.
• Turn on the Light button in dark rooms and hold the card 10 to 20 cm from the camera.
• Use the Zoom button for small or worn barcodes, and tilt the card slightly to avoid glare.
• Barcode mode supports US and Canadian driver's licenses and ID cards with an AAMVA barcode.

A passport or ID card won't scan.

• Switch the scanner to "Passport / ID".
• Aim at the machine-readable lines with the <<< characters: at the bottom of a passport photo page, or on the back of an EU national ID card or residence permit.
• Hold the document flat and steady with all lines in view. The app checks the MRZ check digits and keeps reading until it gets a clean read, so glare or blur can slow it down.

The verdict uses the wrong legal age.

• Open Settings in the app and change "Age threshold" to 16, 18, 19, 20, 21 or 25 (Challenge 25).

The camera screen is black.

• Open iOS Settings, find ID Scanner, and make sure Camera access is allowed.

My scan log is empty, or there is no re-entry notice.

• Logging is off by default. Turn on "Keep a scan log" in the app's Settings. Re-entry notices rely on the log. Some regions restrict retaining scanned ID data, so check your local rules first.

Premium didn't unlock after payment.

• Open the upgrade screen (Settings, then Upgrade to Premium) and tap "Restore Purchases".
• Make sure you are signed in with the same Apple ID that made the purchase.

Your first 10 scans are free. Premium unlocks unlimited scans, the front cross-check and CSV export. It is available as a weekly or an annual subscription, each with a 3-day free trial, or as a one-time Lifetime purchase with no subscription. Payment is charged to your Apple ID at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

1. To manage or cancel: open iOS Settings, tap your name, then Subscriptions.
2. Or follow Apple's guide: support.apple.com/en-us/HT202039

Refunds are handled by Apple through the App Store.

ID Scanner decodes the data in the barcode or the passport's machine-readable zone and calculates age. It cannot determine whether a document is genuine. Use the verdict, the cross-check and your own judgement together.