We are happy to help with anything about Bank Statement Converter: CSV.
Email info@appharbour.com and we will get back to you. Including your iOS version, device, and a description of the statement layout (without sharing the statement itself) helps us answer faster.
A transaction row looks wrong or is missing.
Use the on-screen review and the built-in balance check. Bank2CSV reconciles every extracted transaction against the statement's opening and closing balance, then flags rows that may be missing or misread. Review the flagged rows before exporting, and you can choose which export columns to include (date, description, amount, balance) so the file matches what you expect.
My statement is a scan or photo and nothing was extracted.
Bank2CSV reads scanned and image-based statements with Apple's on-device text recognition (Vision). Make sure the pages are reasonably sharp and upright. Very low-resolution or skewed scans can reduce accuracy; re-scanning at a higher resolution usually helps.
The conversion is slow on a very long statement.
Long statements take longer to parse, especially scanned ones that need text recognition. Keep the app open while it works. Everything runs on your device, so processing time depends on your statement length and iPhone model.
The exported file will not open in my spreadsheet app.
Export as Excel (.xlsx) for a ready-to-open spreadsheet, or as CSV for the widest compatibility. Use the share sheet to send the file to Files, email, or any app that opens spreadsheets.
No transactions were found, or the statement could not be read.
The PDF may be password-protected, empty, or a layout without recognisable dated transaction rows. Remove the password in your bank's portal or a PDF viewer and export the statement again, then retry. If it still fails, email us a description of the layout.
Only 10 rows exported.
The free tier exports a 10-row preview so you can check the result first. Unlock Premium for unlimited full exports.
How do I unlock unlimited exports?
Tap the unlimited exports card on the home screen, the Premium banner in Settings, or the unlock button on the export screen, then choose the Lifetime unlock or a weekly or annual plan. Converting, on-screen review, and the balance check are free; Premium removes the 10-row export limit.
How do I restore a purchase on a new device?
Open the Premium screen (from the home screen or Settings) and tap Restore Purchases. Use the same Apple ID that made the purchase.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple: open the iOS Settings app, tap your name, tap Subscriptions, and choose Bank2CSV. See Apple's guide.
Where is my data stored?
On your device only. There is no account and nothing is uploaded. The app reads a temporary copy of the PDF you pick and does not keep a library of your statements; exported files go wherever you send them from the share sheet.
Lifetime unlock is a one-time purchase. Weekly includes a 3-day free trial, then renews weekly. Annual renews yearly. Prices vary by country and are shown in the app and the App Store before you buy. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the period. Payment is charged to your Apple ID.
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