Rent Manager: Landlord Tracker Support

Rent Manager: Landlord Tracker on the App Store

Rent Manager helps small landlords track rent, tenants, leases and important dates, and optionally collect rent through their own Stripe account. Your records are stored locally on your device.

Troubleshooting

Rent is not showing as Paid

Rent you receive outside the app is not detected automatically: open the charge in This Month and mark it as paid. If you use Rent Collection, payments made through Stripe are matched to the right charge and marked paid when the app syncs with Stripe, which happens when you open the app and needs an internet connection. A new payment can take a short while to appear in Stripe; reopen the app a little later.

Rent Collection setup does not finish

In the Support tab, under Rent Collection, tap Continue Stripe Setup to return to Stripe's onboarding and complete any missing steps (identity and bank details are collected by Stripe directly). The country you choose must match where you or your business are based. If you need to begin again, use Start Over.

A tenant did not receive an invoice or pay link

For email invoicing, check the tenant's email address in the app. Stripe emails the invoice before each due date, so ask the tenant to check their spam folder. A one-off payment link is sent by you, from the share sheet that opens after you create it. Your Stripe dashboard is the authoritative record of what was sent and paid.

Disconnecting Stripe

Disconnect Stripe (Support tab) stops new payment links and autopay setup from the app. Your Stripe account and its funds are unaffected, and existing tenant autopay continues until you cancel it in your Stripe dashboard.

Reminders are not arriving

Rent due, overdue, lease expiry (90 / 60 / 30 days) and custom reminders are local notifications. Check iOS Settings > Notifications > Rent Manager and make sure notifications are allowed. Focus modes can also silence them.

I can't add another property or unit

The free version covers one property with up to 2 units. Premium unlocks unlimited properties and units, plus rent collection, CSV import and export, document attachments and lease reminders.

Attaching photos or documents

If the camera or photo library does not open, allow access in iOS Settings > Rent Manager. Documents can also be attached from the Files app.

Exporting and importing CSV

Use the Export tab to export rent history and tenant lists as CSV files and send them through the share sheet (for example to Files, Mail or your accountant). CSV import is available from This Month and Properties for adding existing records.

Moving to a new phone

Records are stored only on your device and are not synced to iCloud by the app. To move them, restore your new phone from an iCloud or computer backup of the old one. Deleting the app deletes its data.

Subscriptions

Premium is available as a weekly subscription with a 3-day free trial, or an annual subscription. Prices are shown in the app in your local currency. We take no fee on rent payments; only Stripe's standard processing fees apply.

• Restore purchases: open the Support tab and tap Restore Purchases while signed in with the Apple ID you subscribed with. Restore Purchases is also on the upgrade screen.
• Manage or cancel: subscriptions are managed by Apple. See Apple's guide to viewing, changing or cancelling subscriptions. Cancel at least 24 hours before the end of the current period to avoid the next charge.
• Refunds: App Store purchases are refunded by Apple at reportaproblem.apple.com.

Contact

If you need help, have questions, or want to report a bug, please contact us:

Email:
info@appharbour.com

When contacting support, please include:

• Your device model
• iOS version
• App version
• A brief description of the issue

Please do not email card or bank details. For questions about a payment itself, your Stripe dashboard and Stripe support have the full record.

See also our Privacy Policy and Terms of Use.

Rent Manager: Landlord Tracker is published by AppHarbour ApS.