Conversion problems
The app says "Waking up the server…"
Conversions run on our server, which can take up to about 30 seconds to respond after a quiet period. Keep the app open; the conversion continues on its own once the server is ready.
A scanned PDF is taking minutes
When a PDF has no selectable text (a scan), the app runs OCR to read the text, which can take 1–4 minutes for large files. Keep the app open until the Word file is ready. If it times out, try again on a stable connection, or split the PDF into smaller files.
I got a "too many pages for your tier" error
Each tier has a per-file page cap: free tier accepts up to 50 pages, Weekly Premium up to 300, Annual Premium up to 500. Split the file (in Files or Preview on macOS) into smaller PDFs and try again, or upgrade.
I got a "Conversion limit reached" error
The free tier includes one conversion per device. Premium has a fair-use cap to keep the service sustainable: 30 conversions per 7 days on Weekly Premium and 150 per 30 days on Annual Premium. The counter resets when the window rolls over. If you need a higher cap, email us.
I converted a PDF but can't save the Word file
Saving and sharing the converted .docx is a Premium feature. Your first conversion is free so you can check it works on your document; to download the file, subscribe from the paywall that appears, and the share sheet opens with your file.
The output looks weird (boxes instead of letters)
This happens when the PDF was made from a font that isn't standard. Word substitutes a default font, which can break the layout. If your source PDF has selectable text, copying-pasting straight from Preview into Word may give a cleaner result. For scanned PDFs, OCR rebuilds the text, which often fixes this.
Tables came through wrong
Simple grid-style tables convert well. Complex multi-line or merged-cell tables sometimes lose alignment. If a table matters, paste only that section through and adjust formatting in Word.
Subscriptions and billing
How do I cancel my subscription?
On your iPhone or iPad: Settings → tap your name → Subscriptions → PDF to Word → Cancel Subscription. Or use Apple's manage subscriptions guide. Cancellation takes effect at the end of the current billing period; you keep premium until then.
How do I get a refund?
Refunds are handled by Apple, not by App Harbour. Visit reportaproblem.apple.com, sign in, find the PDF to Word purchase, and request a refund. Apple usually responds within a few days.
I bought premium on another device — how do I restore it?
Open the app, tap Upgrade to Premium (on the home screen or in Settings) to open the paywall, and tap Restore Purchases. The app re-fetches your active subscription from Apple. Make sure you're signed in with the same Apple ID that made the original purchase.
Is there a free trial?
Annual Premium starts with a 3-day free trial for new subscribers; Weekly Premium has no trial. Your first conversion is also free, so you can see the result on your own document before subscribing. Both plans renew automatically until you cancel; prices are shown in the app in your local currency.
Privacy and data
What happens to my files after conversion?
Your PDF is uploaded over an encrypted connection (TLS) to our conversion server, hosted on Render, and converted with Adobe PDF Services. Our server deletes the PDF when the conversion finishes and the Word file once you've received it, or automatically within about 15 minutes. We don't keep, index, or train on your documents. See the full privacy policy.
Do you have an account or email signup?
No. The app uses no accounts. Your purchase is linked to your Apple ID; there is no separate login.
Contact
Email: info@appharbour.com
App Harbour ApS — Copenhagen, Denmark.