Support

Troubleshooting

Reminders Not Showing

If you're not receiving bill reminders:

• Open Settings on your device and go to Notifications
• Find Bill Organizer and make sure notifications are enabled
• Check that Allow Notifications is turned on and your preferred alert style is selected
• Make sure Do Not Disturb or a Focus mode isn't blocking notifications

Advanced Reminders (Premium)

Premium users have access to Advanced Reminders:

• Set up to 5 reminder times per bill (e.g., 1 week, 3 days, and 1 day before)
• Get automatic follow-up reminders for overdue bills
• Take action directly from notifications—mark as paid or snooze
• Free users can set one reminder per bill, from the same day up to a month before

iCloud Sync Issues

If your bills aren't syncing across devices:

• Make sure you're signed into the same Apple ID on all devices
• Go to Settings, tap your Apple ID, then iCloud, and check that you are signed in and have iCloud storage available
• Check that Bill Organizer is allowed to use iCloud (Settings → Apple ID → iCloud → Apps Using iCloud)
• Close the app completely, then reopen it to trigger a fresh sync
• Ensure you have an active internet connection

Household Sharing Not Working

Household Sharing is a Premium feature. If shared spaces aren't syncing for all members:

• All household members must be signed into iCloud with their own Apple ID
• Each member must open the iCloud invitation link and accept it on their device
• Make sure everyone has the latest version of the app installed
• Try closing and reopening the app to refresh the sync

Billing and Restore Purchases

If you're having trouble with your Premium subscription:

• To restore a previous purchase, go to Settings in the app and tap Restore Purchases
• Make sure you're signed into the same Apple ID used for the original purchase
• To manage or cancel your subscription, go to Settings on your device, tap your Apple ID, then Subscriptions (how to manage subscriptions)
• For billing disputes or refunds, contact Apple Support directly through the App Store

Partial Payments

Premium users can record partial payments. When recording a payment:

• You can enter any amount up to the full balance
• The remaining balance updates automatically
• All payments are recorded in the bill's payment history
• Once the full amount is paid, the bill is marked as complete

Subscription Information

Bill Organizer offers two Premium subscription options:

• Weekly Premium: 3-day free trial, then billed weekly and auto-renews weekly
• Annual Premium: billed yearly and auto-renews yearly

Prices are shown in the app in your local currency before you subscribe.

Free tier includes: 1 space, up to 10 bills, all recurrence options (daily, weekly, biweekly, monthly, quarterly, yearly, custom), one reminder per bill, calendar view, widgets, and iCloud sync.

Premium unlocks: Unlimited spaces and bills, Household Sharing, partial payments, CSV/JSON export, Advanced Reminders (multi-stage reminders, overdue follow-ups, quick actions from notifications), and priority support.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can manage and cancel your subscription anytime in your Apple ID settings (Settings → Apple ID → Subscriptions). See Apple's guide to managing subscriptions.

To restore a previous purchase, use the Restore Purchases option in the app's settings.